Terms and Conditions

C9 Event Center (A Unit of C9 Hospitality)


SPACE

a. 3-hour Pre-Set up time is allowed free of cost [without air-condition]
b. All the events must be concluded by the agreed/stipulated time limit. All caterers, revelers, invitees, guests, visitors, equipment, cleaning staff and employees of renter must be out of C9 EVENT CENTER premise within the agreed time limit.
c. No organizer will have the permission to overrule C9 EVENT CENTER security and cleaning staff. At the conclusion of the event, renter or his representatives together with C9 EVENT CENTER agents will jointly inspect the facility for event-related damage. Any damage done to the building, furniture, fittings, painting, plants, facades, electrical, greenery and other apparatus, etc during the use of the same by the organizer(s) or their contractors, staff, will be deducted from the security advance.
d. If the renter does partial booking, the Welcome area occupying, Green Room Availability, Right side open Area availability will be subject to the directions from the C9 management at the time of event.
e. It is mandatory to submit a copy of the Food and Safety license of the catering company before the function.

C9 EVENT CENTER HALL AND PREMISE RESTRICTIONS

a. The entire air-conditioned halls of C9 EVENT CENTER are non-smoking facilities.
b. No pets, caged or uncaged birds, chained dogs or animals are allowed in C9 EVENT CENTER halls. For using welcome elephants in the C9 EVENT CENTER premises, prior permission must be obtained from C9 EVENT CENTER and proper government authorities.
c. Sleeping in the hall is strictly prohibited.
d. Without obtaining proper and valid permit/license from excise department/government institutions, use and serving of alcohol in the premise of C9 EVENT CENTER is strictly prohibited. No sale will be allowed at any cost.
e. Usage of nails, tacks, adhesives, glues, fasteners or adhesive tape on the walls or floor is restricted. Any damage to building, floor and its trimmings will result in additional charges and will be deducted from the security deposit. Floor, wall and ceiling drilling are strictly prohibited under any circumstances.
f. No event personnel will be allowed to work without the supervision of security. Any night-time work, if planned by the organizers, should be intimated minimum 48 hours in advance. (Night-time work: any work happening from 7 p.m. onwards).
g. Floral gates, any other artifacts, rangoli, shingarimelam, panchavadyam, theme activities, elephant welcoming, fireworks and cultural programs during the course of the event need to be informed well in advance and are only permitted to do so in the specified areas allotted. If C9 EVENT CENTER has reason to believe that any event or part of it will affect the smooth operation of the Convention Centre, its security or reputation, the management reserves the right to stop/cancel the event or any part of it at their discretion without notice or liability.
h. Live cooking, lighting of any type of fireworks, usage of chemicals making high-density smoke, Helium or Mylar Balloons can't be used inside the convention center. Prior permission in writing must be obtained for the use of the same within the premises and must be used only at the specified allotted areas. Major cooking is not allowed anywhere in the premises.
i. Food and beverages serving are strictly prohibited in the carpet grass area without obtaining prior written permission and temporary carpeting over the grass carpet area in the C9 EVENT CENTER courtyard.
j. All transport carts inside the C9 Hall are restricted to soft rubber-wheeled vehicles. The use of barbecues or other outdoor cooking equipment must be pre-approved and may only be operated in designated areas. Fuel of any kind may not be stored inside the building at any time.
k. Usage of plastics or non-environment-friendly products may be reduced.
l. The additional power load required for the purpose of audiography, videography, sound system, lighting, etc is limited to 3KVA. If the load is above 3KVA, the renter has to provide an additional power source at their own cost. The event needs to be conducted in a peaceful manner and it should not create any disturbance to the nearby residents. All plans must be approved by the competent authority of C9 EVENT CENTER not less than seven days prior to the event. As per the Kerala Government rules, audio/videos, if any, at an outdoor venue, require to be imperatively switched off at 10 p.m. Any violation thereof is a punishable offense. C9 EVENT CENTER reserves the right to tune down the music volume as deemed necessary.
Outdoor audio-video performance is strictly prohibited in the premises of C9 EVENT CENTER except in the center courtyard.

PARKING FACILITIES

a. Renter accepts the parking space and the available parking facility in their condition as on the event. The renter/organizer must ensure to the maximum that the parking is limited inside the premises. If exceeded, it must be parked elsewhere without creating disturbance to the public road traffic. Any complaints or penalties that may arise due to illegal roadside parking have to be settled by the renter.
b. C9 EVENT CENTER has no liability towards any sort of damages that may arise in the parking facility availed within the C9 EVENT CENTER premises.

CONTROL OF PREMISE

a. All facilities and all staff offenders will always be under the control of C9 EVENT CENTER authorities and reserve the right to designate individuals who may enter the usage space at any time and take control of all C9 EVENT CENTER facilities including lighting, audio control, air-condition, etc. If handling of lighting or audio control system by the authorized representative of the organizer is necessary for a particular event, it can be allowed only with prior permission of the competent authority of C9 EVENT CENTER.
b. No renter or his agents are permitted to operate the movable/partition walls of C9 at any time.
c. No renter or his agents have the permissions to overrule the C9 EVENT CENTER management.
d. All materials brought to C9 EVENT CENTER premise are subject to security check by the Security staff and no materials whatsoever shall be kept inside the premises after the event.
e. No commercial vehicle having an axle weight more than 4 tonnage is permitted for entrance to C9 EVENT CENTER premise. For exit of any sort of commercial vehicle from C9 EVENT CENTER premise, a gate pass from C9 EVENT CENTER management has to be obtained and shown at the exit gates.
f. For converting open space into covered space for specific events, prior written permission from C9 EVENT CENTER authorities has to be obtained.
g. No temporary stalls or food counters are allowed to be erected in the area specified for car parking and drive away.
h. No heavy wind-driven objects are allowed.
i. No sale of any objects is allowed in the premise without a Municipal license for the same.
j. No activity, performance, exhibition or entertainment connected with the event shall be given or held or take place in the C9 EVENT CENTER premises, which is potentially dangerous to the public or which is illegal, indecent, obscene or immoral, and should any exhibition or performance or any part thereof be deemed by C9 EVENT CENTER to be dangerous, illegal, indecent, obscene, immoral or in any manner offensive to persons of ordinary sensibilities, then said C9 EVENT CENTER shall have the right to notice renter and upon receipt of notice make such changes which are inevitable.
k. It is the responsibility of you or your eventers/caterers about the arrangement of the chairs, tables, portable stage, etc upon your requirement.

SIGNAGE AND ADVERTISEMENT

a. Prior permission has to be obtained to use C9 EVENT CENTER in print or audio-visual display. All renters proposed artwork must be approved by the competent authority of C9 EVENT CENTER event center prior to publication.
b. Signage, banners or posters are not to be displayed in areas other than those allotted for the event. Also, as per excise policy, no signage of any organization or companies that are associated with liquor sales directly or indirectly is allowed.
c. No infringement of any copyright is permitted. Any infringements shall be at the sole risk of the organizer. C9 EVENT CENTER is not aware nor has any reasonable grounds for believing that any violation of any copyright shall be made.
d. Renter must request approval for additional signage in writing not less than 5 days prior to the event date. Written request must include dimensions, colors, wording, and placement of said signage. Additional signage may be installed no earlier than the event start time and must be removed promptly at the event end time.

INDEMNITY

a. Renter must submit the FSSAI Registration certificate of the concerned caterer to us before the function. There will be a fine of Rs. 5000 plus GST if the renter fails to submit the certificate.
b. Renter shall indemnify C9 EVENT CENTER authorities, agents, contractors, and employees from and against all claims, actions, liabilities, damages, losses, or damage to tangible or intangible property caused or alleged to be caused in whole or in part by the negligent or willful acts or omissions of the renter or his agents arising out of or related to occupancy or usage of C9 EVENT CENTER premises.
c. Renter is responsible for any damage to the C9 EVENT CENTER facility caused by the renter or the renter's guests, the renter's service providers, or any individual connected with the prescribed event. If damage occurs, appropriate charges will be assessed and deducted from the security deposit. If any damage exceeds the deposit, the client will be billed for the additional amount.
d. Renter covenants and agrees to fully indemnify and hold harmless the C9 EVENT CENTER and its employees, agents, and representatives individually or collectively from and against any and all costs, claims, liens, damages, losses, expenses, fees, fines, penalties, proceedings, actions, demands, causes of action, liability, and suits of any kind and nature, including but not limited to bodily injury or death and property damage made upon C9 EVENT CENTER directly or indirectly arising out of resulting from all related to those activities of the renter.
e. The occupiers are recommended to carry their personal belongings and valuables in their custody at all times and suggest that the renter/organizer arrange an insurance policy to cover such damages and/or losses that may arise. It is also the responsibility of the renter/organizer to provide personal insurance for their employees, agents, contractors, and invitees.
f. Renter and all his agents must create and maintain for the duration of this event, insurance against all claims for injury to persons in the C9 EVENT CENTER premise or damage to any property in the C9 EVENT CENTER premise which may arise from or in connection with this event.
g. The renter has to indemnify C9 EVENT CENTER and keep it indemnified against any legal proceedings or costs, charges, expenses, and/or damages that may arise from any non-settlement of payment and injury or accident caused to property used by him or his agents, representatives, contractors, employees, or his participants. Neither the organizer nor his agents, representatives, contractors, employees, or his participants will have any claim against C9 EVENT CENTER for any damages, either for personal injury or damages to any of his properties arising from negligence or default of any person or from any other cause or for any loss sustained as a result of temporary non-availability of any of the services. The client shall effectively indemnify C9 EVENT CENTER against any liability whatsoever including that of any injury or harm to the visiting public arising out of the event held at C9 EVENT CENTER.
h. The renter shall take full responsibility for the quality of the food and beverage being served within the premise of C9 EVENT CENTER and renter shall indemnify C9 EVENT CENTER from any sort of claim that may arise with this regard.
i. C9 EVENT CENTER will not be held responsible for failure to execute obligations specified herein directly or indirectly occasioned by or through or in consequence of war, change of statutes of the Government, riots, terrorism, pandemic, and acts of God.

WASTE MANAGEMENT

a. Collection, generation, handling, and transportation of waste generated will be the responsibility of the renter in compliance with all health, safety, and environmental laws.
b. Any approval, authorization, or notices needed from any government or local self-government authorities for transportation of waste from C9 EVENT CENTER premises has to be obtained by the renter at his sole risk.
c. Renter shall be solely responsible for the proper disposal of all waste generated in performance of the event.
d. On completion of the events, at the sole cost of the renter or his agents, must collect the entire waste including food waste/temporary building materials/structures/garbage generated as a result of the event, to be moved to loading docks for transporting it out from the C9 EVENT CENTER premises within 2 hours after the event.
e. Delay in removing waste from the C9 EVENT CENTER premise may cost or incur additional charges.
f. Failure to complete the tasks above-mentioned according to C9 EVENT CENTER parameters may result in reduction of your security deposit fund.
g. It may be noted no waste/rubbish be thrown to any water sources in the premise or outside near to C9 EVENT CENTER premises.

BROADCASTING

a. No performance or event presented in the C9 on distribution of tickets or passes by the renter shall be broadcast or televised or in any manner recorded for reproduction without written consent of C9 authorities.
b. No movie projectors or recording machines are allowed inside the C9 premise without authorization from C9 authorities.
c. C9 retains the right to take photographs/videographs of events for its own records.

NO THIRD PARTY RIGHTS

a. Space is rented solely for the benefit of C9 EVENT CENTER and the renter. No other person accrues any right on the strength of renter's endorsements.

SECURITY DEPOSIT AND PROCESSING

a. The refund of the said deposit will be made only after seven days of the event without interest if the hall and its premise are left clean and undamaged.
b. The security deposit will be fully refunded, in the event of cancellation, unless charges due are to be deducted, if any, as mentioned earlier in the contract. Once the confirmation of cancellation is received in writing, the refund will be remitted to the client's bank account within 15 working days. Postponement of date will be treated as a new booking and subject to availability of the area, and the confirmation of the same must be accompanied by the requested deposit within the period designated in the Deposit Schedule.

Privacy Policy

At, C9 Event Center [Unit Of C9 Hospitality] we are committed to protecting the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including bookings, events, catering, and online transactions.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Full name, email address, phone number, postal address
  • Booking and Transaction Details: Room or event bookings, payment method, billing address
  • Device and Usage Data: IP address, browser type, device information, access times, and pages visited
  • Communication Records: Emails, messages, or calls made to our support or reservations team

2. How We Use Your Information

We use your information for the following purposes:

  • To process and confirm bookings and payments
  • To provide customer service and respond to inquiries
  • To send booking confirmations, updates, and promotional offers
  • To personalize your experience and improve our services
  • To comply with legal and regulatory requirements
  • To coordinate with our event and catering partners for service delivery

3. Sharing of Information

We do not sell your personal information. However, we may share your data under the following circumstances:

  • Providers: We may share your information with trusted third-party vendors who assist in payment processing, IT services, and marketing.
  • Event and Catering Partners: We may share your email address or contact number with our event and catering partners to ensure seamless coordination and delivery of services related to your booking or event.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process.

All third parties are contractually obligated to protect your data and use it only for the purposes specified by C9 Hospitality.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted and processed through secure payment gateways.

5. Your Rights

You have the right to:

  • Access and review your personal data
  • Request correction or deletion of inaccurate or outdated information
  • Withdraw consent for marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us at info@cnine.net.in

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

C9 Event Center [Unit Of C9 Hospitality]
Email: info@cnine.net.in
Phone: +919846674888

Refund and Cancellation Policy

The refund of the security deposit will be made only after seven days of the event without interest if the hall and its premise are left clean and undamaged.

In the event of cancellation and the confirmation of cancellation is received in writing, the refund will be remitted to the client's bank account within 15 working days. The cancellation charges are applicable as mentioned below.

60 days prior to the event 30% of total deposit paid plus GST
Between 45-59 days prior to the event 50% of total deposit paid plus GST
Between 30-44 days prior to event 75% of total deposit paid plus GST
Between 15-29 days to event 100% total deposit
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